![]() ![]() The clients were re-branded as Outlook for iOS and Android and relaunched in January 2015. Microsoft acquired Acompli and its well-regarded iOS and Android email clients in late 2014. ![]() Time and organizational politics have a habit of changing strategy. After a year or so of using Clutter, I was happy with its operation and confident that the messages that ended up in the Clutter folder were those that I could safely ignore until time allowed me to scan the folder to see if anything important was there. ![]() Many users reported that it seemed like Clutter “forgot” what it had been taught on a regular basis and had to be continually retrained before the lessons stuck and email was filtered on a consistent basis. The early days of Clutter were frustrating. All Office 365 tenants will receive Focused Inbox in the near future. The roll-out of Focused Inbox to First Release tenants is now in progress within Office 365 and will be supported by all Outlook clients. Microsoft thinks that the “Focused Inbox” is a better way forward. Conversely, they can mark messages that end up in the Clutter folder as important by moving them back to the Inbox or another folder. Clutter certainly works, but perhaps doesn’t deliver the best end-user experience. Over time, people train Clutter to become more accurate by moving items into the Clutter folder to indicate that they’re unimportant. ![]() The idea is that users then see what’s important in front of them rather than being faced with an overflowing Inbox that’s cluttered up with unimportant notifications, update messages, marketing bulletins, and so on. A product of the machine learning work done by Microsoft Research, Clutter attempts to identify messages that are unimportant to a mailbox owner and moves them out of the Inbox into the Clutter folder. The introduction of the “Clutter” mechanism in 2015 inside Office 365 provoked mixed emotions among users. ![]()
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